FAQ

Pink Grapefruit Tallow Sugar Scrub

Tallow Questions

Typically, your tallow balm should last 6 months or more, especially if you keep it in the fridge while not using it.

Since it's a natural product, tallow balm may have a mild, earthly smell, but typically, it's covered quite well by essential oils.

Take a small amount and massage onto the face for 1-2 minutes. Apply a hot washcloth to the face to open pores and then wipe away makeup and dirt. Pat dry and follow up with our Counterpane Night Cream or any of our whipped tallow moisturizers.

Our tallow is 100% grass fed and grass finished beef from the US.

Shipping & Delivery

We offer flat $7 shipping in the US or free shipping in the US over $50.

Shipping to Canada is free with an order $125 USD or more.

We offer flat $7 shipping in the US or free shipping in the US over $50.

Shipping to Canada is free with an order $125 USD or more.

We also offer optional priority mail.

Additional shipping rates can vary depending on your region and are calculated at checkout.

Processing time is 1-3 business days before shipping.

Domestic shipping can take up to 5 business days.

Foreign shipping could take up to 14 business days.

Returns & Refunds

Given the nature of cosmetics, ALL SALES ARE FINAL.

Unfortunately we cannot offer refunds on any new, used or unused product purchases.

If you receive a damaged or defective product, please contact us and we will evaluate and make every effort to make it right.

Payments & Safety

We accept payments from major credit card companies like Visa, Mastercard, and American Express.

We also accept PayPal, Amazon Pay, Apply Pay, Shop Pay, Google Pay, and Bitcoin!

Choose "Alternative Payment Methods" during the checkout process (close to the bottom, you might have to select a down arrow). On the next page, scroll to the bottom where it says "Pay with Bitcoin. Powered by IBEX"

Click HERE to manage your subscription.